Policies

Our Policies

We value your trust and strive to provide a smooth shopping experience. Please take a moment to review our policies.

Shipping Policy

• We deliver all over Pakistan.

• Standard delivery is fast and reliable.

• For express delivery, a small fee of 199 PKR applies.

• Every order is handled with care to ensure your products arrive safely.

Return & Refund Policy

• Returns are accepted within 7 days of delivery.

• Products must be unused and in their original packaging to qualify.

• Refunds are processed promptly once the return is received and verified.

Customer Support Policy

• Our support team is available 9:00 AM – 5:00 PM, 7 days a week.

• We respond to all inquiries within 24 hours.

• For assistance, contact us via email at support@rozaru.com or on WhatsApp at 0339-0661397.

Your satisfaction is our priority. We are here to make your shopping experience smooth and worry-free.